Long Island Jobs
What Does a Shift Leader Do?
Shift Leaders are generally responsible for coaching Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.
Responsibilities Include:
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Perform all responsibilities of restaurant team members
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Support the Restaurant Manager in meeting operational goals and execution
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Ensure Brand standards are met throughout shift, including preparing of food and beverages
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Coach restaurant team members as needed throughout a shift, providing timely, constructive and clear feedback
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Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
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Communicate clearly with the next Shift Leader to help prepare him/her for shift
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Ensure Food Safety standards are met
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Manage Inventory throughout the shift
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Provide great guest service and train restaurant team members to do the same
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Schedule restaurant team members for shifts
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Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
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Key Competencies:
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Work well with others in a fast-paced team environment
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On time, demonstrate honesty and a positive attitude
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Willingness to learn and adapt to change
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Guest focused
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Ability to assist with training
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Problem solving
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Motivate others
Physical Demands/
Working Conditions:
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Standing on feet
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Repetitive motion including bending, stooping, and reaching
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Lifting objects, ice, products, boxes up to 20 lbs. (if applicable)
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Wearing a headset
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Working in a small space
Education &
Experience:
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Basic computer skills
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Fluent in spoken and written English
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Previous leadership experience in retail, restaurant or hospitality preferred